With over 250+ implementations and go-lives under our belt, we’ve distilled the lessons learned in both ServiceNow tactical implementation and ServiceNow organizational expansion, to share five core insights for building a successful service management foundation:
Build your business case
Gain executive buy-in
Plan the people process
Anticipate further development
Work the quick wins
You'll also get a 16-step checklist to help you quickly assess the health of your service management foundation today, and how it can grow in the future.